Privacy Policy

Privacy Policy


Feonix Pty Ltd (ABN 61 639 962 075) ("we", "us" or Feonix") is committed to privacy protection. At http://feonix.com.au ("this site") and in providing our services, we understand the importance of keeping personal information private and secure. This privacy policy ("Privacy Policy") describes generally how we manage personal information and safeguard privacy. By submitting personal information to us, you agree to our use of your personal information as described herein If you would like more information, please don't hesitate to contact us.

This Privacy Policy forms part of, and is subject to the provisions of, our Website Terms of Use (http://feonix.com.au/website-terms).

The Australian Privacy Principles 

We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.

What is "personal information"?

Personal information held by Feonix may include your:

• name and date of birth;

• profession or job title

• residential and business postal addresses, telephone/mobile/fax numbers and email addresses;

• your computer and connection information; and

• any information that you otherwise share with us.

Sensitive Information. 

Sensitive information is a specific category of personal information. Such information includes information related to racial or ethnic origin, religion or other beliefs, membership of a trade union or a profession or trade association, health information, criminal record and the like. We do not usually collect sensitive information about you and If we do, we will get your specific consent prior to the collection and use of this information. We ask that you do not send us, and you do not disclose, any sensitive personal information on or through our services, or otherwise, unless expressly requested. 

We collect some information that is not personal information, because it is not linked to you or any other identifiable person.

How we may collect your personal information

At this site, the primary purpose we  collect personal information is to enable us to conduct our business as a distributor of orthopaedic implants and to provide healthcare consultancy services . 

Information that you provide to us

We may collect personal information that you provide to us about yourself when you:

• use this site, including (without limitation) when you complete an online contact form to contact us:

• provide information to us by telephone 

• send us an email or other communication.

IP addresses

This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Feonix collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Feonix may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.

Cookies

We may send a small file known as a “cookie” to your computer when you visit our Website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this Website.

We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us.

You can set your computer browser to reject cookies, but this may preclude your use of certain parts of this Website.

Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.

Third party cookies

In some cases, third parties may place cookies through this site. For example:

• Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit;

• Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and

• third party social media applications (eg, Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in this site.

How we may use your personal information

Feonix will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law.

Generally, we will only use and disclose your personal information:

• to establish and maintain your relationship as a client or consultant of Feonix;

• to provide our services and our clients products you have requested from Feonix;

• verify your identity;

• respond to any queries or feedback that you may have;

• conduct appropriate checks for credit-worthiness and for fraud;

• prevent and detect any misuse of, or fraudulent activities involving, this site;

• conduct research and development in respect of our products and/or services;

• gain an understanding of your information and communication needs or obtain your feedback or views about our products and/or services in order for us to improve them; and/or

• maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,

and for any other purpose reasonably considered necessary or desirable by us in relation to the operation of our business.

From time to time we may email our clients and customers with news, information and offers relating to our own products/services or those of selected partners. Your personal information may also be collected so that Feonix can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. These communications may be sent in various forms such email, sms [   ] and accordance with applicable marketing laws such as the Spam Act 2003 (Cth). You consent to receiving direct marketing communications from us. . If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.

When we may disclose your personal information

For the purposes set out above, Feonix may disclose your personal information to organisations outside  Feonix. Your personal information may be disclosed to these organisations only in relation to the provision of our services or our clients products and this site, and Feonix takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide:

• customer enquiries;

• mailing systems;

• billing and debt-recovery functions;

• information technology services;

• marketing, telemarketing and sales services;

• market research; and

• website usage analysis.

In addition, we may disclose your personal information to:

• your authorised representatives or legal advisers (when requested by you to do so);

• credit-reporting and fraud-checking agencies;

• credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);

• our professional advisers, including our accountants, auditors and lawyers;

• government and regulatory authorities and other organisations, as required or authorised by law;

• organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and

• the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.

DISCLOSURE OF PERSONAL INFORMATION OUTSIDE AUSTRALIA

We may disclose personal information to our external service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. We may disclose your personal information to entities located outside of Australia.

Contacting us about privacy

If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email to hthehunter@msn.com or by post.

Access to your personal information 

In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be to the email address provided above or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access. 

In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:

• be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);

• have an unreasonable impact on another person’s privacy; or 

• prejudice an investigation of unlawful activity.

We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.

If we refuse to give you access, we will provide you with reasons for our refusal.

Correcting your personal information 

We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.

Storage and security of your personal information 

We take reasonable steps to ensure that your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. Your personal information may be stored in hardcopy or electronically. Only authorised personnel are provided access to personal information

As access to the Website is through the internet and the internet is inherently insecure we cannot provide any guarantees regarding the security of transmission of personal information when you communicate to us online. Therefore, any information sent to us online is transmitted at your own risk.

Third party websites

You may click-through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and the Feonix assumes no responsibility for the content of any third party websites.

Changes to this Privacy Policy 

From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on this site.

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If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Federal Privacy Commissioner’s website (see www.privacy.gov.au).